Unless it is agreed otherwise in writing, these Terms and Conditions shall apply to all Minicab Services carried out by Abbey Wood Station Minicabs Ltd (hereinafter known as “AWS Minicabs Ltd”), having its registered office at 18, Wilton Road, Abbey Wood, London SE2 9RH and company registration number 9171054. Your use of our services indicates that you agree to the terms and conditions set below.


1. Service provider:

AWS Minicabs Ltd is a licensed Private Hire Operator acting as principal in a contractual obligation with a client to provide a journey which is the subject of a booking in compliance with the Private Hire Vehicles (London) Act 1998, and Transport for London licence condition at Regulation 9(14) of the 2000 Regulations which provides that:

“The operator shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these Regulations.


Interpretation & Definition

“Account” means a Customer account which has been opened by AWS Minicabs Ltd in respect of a particular Customer and which is identified by way of a confidential security number (the “Customer Account Number “) allocated to the Customer and under which AWS Minicabs Ltd extends credit terms to the Customer enabling such  Customer  to  pay  on  a  periodic basis, and which may be designated as an Account, a Priority Account or a Priority Plus Account.

“Business Customer” means any Customer who is not acting as a Consumer. The person making the booking.

“Account Booking” means a Booking that is: (i) made through an Account; and (ii) fulfilled by AWS Minicabs Ltd (as opposed to a Fulfilment Partner).

“Airport Booking” means a Booking made to or from any of the following airports: London Heathrow, London Gatwick, London City, London Stansted and London Luton.

“AWS Minicabs Ltd” means Abbey Wood Station Minicabs Ltd incorporated and registered in England and Wales with company number 9171054 whose registered office is 18, Wilton Road, Abbey Wood, London SE2 9RH.

“Booking” means a booking made by a Customer for Services, howsoever communicated to us, as evidenced by our records.

“Card Payment” means payment in relation to a Booking by any means other than by cash or cheque or direct debit, including but not limited to credit card, debit card, Apple Pay and PayPal payments.

“Client”, “Customer” and “You”, means the legal entity or person with whom these Terms and Conditions apply. The person making the booking.

“Destination Address” means the address stated by the Customer at the time of making the Booking as the address to

which the Vehicle shall deliver the Customer, any Passengers or the Goods.

“Driver” means any person who drives a Passenger Vehicle.

“Minors” mean children of less than 14 years of age.

“Passenger(s)” means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle. By agreeing to or using the Services, each Passenger agrees to be bound by these Terms.

“Passenger Services” means the transportation of Passengers (together with any applicable luggage or bicycle) by a Passenger Vehicle.

“Passenger Vehicle” means any vehicle (including a motorcycle adapted for Passenger Services) used for the carriage of Passengers.

“Price List” means the list maintained by us of certain of our Charges relating to the Services from time to time, a current copy of which can be obtained on request.

“Terms” means these terms and conditions, as amended from time to time.

“Vehicle” means a Passenger Vehicle or a Courier Vehicle. “Waiting Time Charge” means £18 per hour payable in one minute increments.


2. Passenger services – Fees & Charges

2.1 The price quoted to the Customer at the time of making the Booking shall be calculated on the journey specified by the Customer at the time of Booking (the “Quoted Journey”). The price quoted by us shall be based upon our chosen route between the Collection Address and the Destination Address (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking). Where specific charge rates have been agreed by AWS Minicabs Ltd for Account Bookings, the price quoted for Account Bookings will be in accordance with such rates. These will not normally be communicated to persons making an Account Booking unless the Customer requires it

2.2 You may elect to make an “As-Directed Booking” provided your journey: (i) is within the London Postal Area; (ii) is restricted to a driving distance of less than 10 miles in any 1-hour period of hire; and (iii) has a minimum of 3 stops in the period of hire, where the Customer or any Passenger directs the Driver for the period of hire (“As Directed Booking”). If the Booking does not meet each of the criteria listed at 2.2(i), 2.2(ii) and 2.2(iii) above, the Quoted Journey pricing structure described in Clause 2.1 shall apply. The As Directed Booking price is calculated in accordance with the Price List. As Directed Booking cannot be paid for in cash.

2.3 In relation to the collection of any Passenger(s) for an Airport Booking, we will allow 15 and 30 minutes waiting time starting from the last known estimated arrival time of an inbound international flight and a domestic flight respectively. We reserve the right to charge the Customer a Waiting Time Charge which shall, for the avoidance of doubt, include the first 15 or 30 minutes (as the case may be) waiting time. For the purposes of this clause the “last known estimated arrival time” will either be: (i) if the Customer provides a flight number at the time of making the Airport Booking, we will monitor the relevant flight and alter the collection time accordingly; or (ii) if the Customer does not provide a flight number, the time which has been specified by the Customer for the Airport Booking. For all Airport Bookings other than on-demand Airport Bookings, the Customer may specify a collection time at any time after the flight arrival time, after which specified time the 15 or 30 minutes (as the case may be) waiting time shall commence. After expiry of the 15 or 30 minutes (as the case may be) waiting time, we reserve the right to charge the Customer an applicable Waiting Time Charge.

2.4 Notwithstanding Clause 4, an entry and parking charge will be payable by the Customer.

2.5 In the event that the Customer requires more than four (4) passengers to travel in a Passenger Vehicle additional charges may be levied by us for the provision of a larger Passenger Vehicle or the carriage of additional Passengers in excess of four (4).


3. Passenger Services – General

3.1 We shall use reasonable endeavours to provide a Passenger Vehicle which is in good working order and of the type specified by the Customer (and in the event that such a Vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by us or within a reasonable time.

3.2 Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle, and to charge the Customer the relevant cancellation fee under these Terms. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.

3.3 Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes). Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.

3.4 The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage and/or bicycle and shall load and unload their own luggage and/or bicycle. Subject to clause 3.6, we may assist the Customer with the loading and unloading of his/her luggage and/or bicycle from the Passenger Vehicle, at our sole discretion.

3.5 We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. We accept loss or damage of a bicycle only in the event of an accident caused by the fault of the driver. We accept no liability for any loss or damage caused to a bicycle under any other circumstance. The Customer acknowledges and accepts that any luggage and/or bicycle stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

3.6 All Passengers are required to use seatbelts at all   We will not allow unaccompanied Minors of less than 11 years of age to travel alone in a Passenger Vehicle. In exceptional circumstances and subject to the parent/guardian’s consent we may allow Minors over the age of 11 to travel unaccompanied. When making a Booking for any unaccompanied Minor the Customer must inform us that an unaccompanied Minor will be traveling. We do not accept any additional responsibility for any Minor who travels unaccompanied in a Passenger Vehicle.

3.7 We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger’s risk.

3.8 We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored at our premises for a period of 3 months and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit. Bank cards are retained for one week, thereafter is shredded; any food or drink is held for 24 hours, thereafter, disposed of.

3.9 If a passenger refuses to pay then AWS Minicabs reserves the right to blacklist them from using our service, until further notice or permanently.

3.10 If, for any reason, the customer has a complaint against a driver or a member of our office staff, they can either telephone 0208 311 1199 the booking office or write to us at: Abbey Wood Station Minicabs Ltd. 18, Wilton Road, Abbey Wood, London. SE2 9RH, or email us info@awsminicabs.com. In nearly all cases your complaint will be dealt to your complete satisfaction, AWS Minicabs Ltd take all complaints seriously and we endeavour to treat them in a fair manner with full investigation and reporting. If, however you feel that we did not handle your complaint satisfactory you can contact our licensing body: TFL.


4. Additional Charges

4.1 We may charge reasonable repair or cleaning charges plus £90 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.

4.2 The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pick-up address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes) at its current rate which is £18.00p per hour.

4.3 We reserve the right to charge the Customer a surcharge for all journeys made during the Christmas and New Year Period, such surcharge will be communicated to the person making the relevant Booking.

4.4 Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment, though the Customer should allow time for cleared funds to be available to AWS Minicabs Ltd.

4.5 Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

4.6 No charges shall apply to a Passenger Vehicle Booking if You cancel within 5 minutes of a Passenger Vehicle being allocated to Your Booking.

4.7 Please be aware that there is an additional £10 charge if you wish to go via the M25.

4.8 Should your journey be required to enter the Congestion Zone zones, please be aware this charge will be added to the total amount payable.


5. Business Customers

5.1 In the case of a Business Customers, AWS Minicabs Ltd shall submit invoices to the Customer for its services, AWS Minicabs Ltd offers 30-day credit terms, unless specified on invoice, agreed in advance.

5.2 In the event of payment being later than 30days from the end of the month of issue of invoice then AWS Minicabs Ltd may:

(a) charge interest at the rate of eight percent (8%) above the base rate of Lloyds Bank from time to time in force on any and all amounts overdue from the due date to the date of payment; and/or (b) to suspend the fulfilment of any of its obligations and the exercise of any of the Customer’s rights by notice in writing until payment in full (together with interest) is received.

5.3 AWS Minicabs Ltd reserves the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court, or through the County Court. Our normal practice is to hand such matters over to our lawyers who operate a turnkey debt recovery service. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

5.4 AWS will inform the client immediately should their credit limit exceed the authorised amount to, either review the company credit limit or pay any outstanding invoices.

5.5 It is the client’s responsibility to advise AWS of any changes to employee status. AWS will always check any bookings against previously supplied client employee data.


6. Cancellation policy

6.1 AWS Minicabs Ltd will accept any cancellation made as long as there is at least 48 hours’ notice. The cancellation must be made via an email to which you will receive confirmation by us. If you do not receive an email from AWS Minicabs Ltd confirming the cancellation, we have not received it. In this case please contact the office 0208 311 1199. Refunds will not be issued if the passenger does not show up for pre-paid journeys or the booking is cancelled within 24 hours. However, should a refund be due, we reserve the right to withhold 20% of the full amount.


7. Confidentiality

7.1 At Abbey Wood Station Minicabs Limited, we understand and respect the importance and safeguarding of your privacy. We are registered as a data controller with Data Protection Registrar under reference: ZA204871.

7.2 Customer records are regarded as confidential and therefore will not be divulged to any third party unless we are legally required to do so to the appropriate authorities.

7.3 Each of the Parties shall: (a) keep in strict confidence all confidential Information; and (b) ensure that any Confidential Information provided to it by the other Party is used only to adhere with legal obligations.

7.4 Please note calls are recorded for quality and training purposes.


8. Law and jurisdiction

8.1 The Customer shall observe any applicable laws in any relevant country and shall be responsible for obtaining all necessary licences, permits or other authorisations required by the local laws in relation to the use of the Service.

8.2 These Terms and Conditions and any disputes or claims arising out of or in connection with its subject matter are governed by and construed in accordance with the law of England.

8.3 The Parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.


9. Covid-19 (in guidance with government guidelines)

9.1 To prevent the spread of Covid-19 Coronavirus, all Passengers & drivers are recommended to wear facial coverings, for the duration of the journey.